We securely archive all essential communications sent to customers, and can provide them with a portal to access these at any time.
We don’t stop at delivery. We can securely archive all communications sent to customers, and provide them with the ability to access these at any time. This not only improves each customer’s experience, but also enriches our understanding of their behaviour.
Our secure archive retrieval capability provides a record of all communications sent to customers. This can be accessed by approved third parties (usually call centres) or by customers themselves, to help them get what they need faster and improve their overall brand experience.
We offer our clients web-based document archival and viewing solutions. Through our use of the SecurDocs® Archive System, we can digitally archive a range of print and digital documents for our clients. Each document is indexed using a unique identifier to make the process of searching and retrieval of each file more efficient.
An additional benefit of using our SecurDocs® system is that all files are converted to PDF files. This means documents like supplier invoices can be converted to PDF for automatic upload onto our clients accounting or business systems without the cost of additional re-keying. Our inbound & scanning services enable our clients to streamline workflows, execute digitisation transformation projects and increase business efficiency.
Through our SecurDocs® Archive system, our clients can also tailor their workflow requirements as part of the upload and storage process, as all workflows can be customised our clients’ particular business requirements. We provide our clients with a clear electronic paper trail for tracking, removing the need for hard-copy documents. Our clients also have complete control on which third-party suppliers and customers can access these documents.
We also offer inbound document scanning solutions, which allows us to copy and scan our clients’ print and digital documents into a single repository. We ensure all workflows are customised to their particular business scanning services’ needs, thereby increasing efficiency and speed for our clients.
Through our document scanning solution, we can; Batch scan documents Enhance poor quality images without needing design resource Index files Notify clients when documents arrive in a specific archive for accountability Prepare and scan diverse documents for image and data extraction, validation, indexing and storage.