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Customer Journey & Campaign Execution
Turn insight into action with personalised journeys that deliver results.
At IVE, we bring your data and technology together to power seamless, omni-channel customer experiences. Whether you're welcoming a new customer, driving engagement, or reactivating lapsed audiences, we design and execute campaigns that speak to the right person, at the right time, in the right channel.
With IVE, customer journeys aren’t a theory. They’re built, delivered, and optimised, every day.
With IVE, customer journeys aren’t a theory. They’re built, delivered, and optimised, every day.
Customer journeys
We’re experts in customer journey orchestration, mapping experiences end-to-end, then triggering real-time communications based on behaviour, signals, and business rules. From onboarding to renewal, from lifecycle messaging to compliance reminders, we build journeys that adapt as your customers do.
Campaign execution
Our execution capability spans email, SMS, push, app, web, direct mail and contact centre – all coordinated to ensure every touchpoint contributes to a single, connected experience. And whether we’re activating through your internal Martech stack or managing campaigns on your behalf, our approach is consistent: quality, agility, and impact.
On-going support
The real difference comes after go-live. We support clients with optimisation, managed services, training, and ongoing enablement, making sure your team can evolve with the platform, not stay stuck at the starting line.
Reporting and analytics
Every campaign is supported by real-time reporting and analytics, giving you full visibility into performance, engagement, and ROI. It’s not just about sending messages; it’s about driving outcomes.
Personalised journeys that deliver results.
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